Help

We're here to answer your question (however you want to ask them)

Orders

Can I customize my case?

Sure can! Now you can add a personal touch with a name, Instagram handle, lucky number, whatever! If you can dream it, we can do it—in 15 characters or less. And yes, customized cases are totally dis…

Artem Fomytskyi
Updated 9 months ago by Artem Fomytskyi

How can I get an extra Myro case?

If you’re a subscriber, you can purchase additional cases (and other awesome stuff) in the Swag Shop section of your account portal. Not a subscriber or have more questions? Shoot us an email at help…

Updated 1 year ago

How do I change or cancel my order?

First scenario: you’d like to change or cancel your trial. Please contact us immediately at help@mymyro.com so we can do our best to make the change before the starter kit goes out the door. Second s…

Updated 1 year ago

How do I track my order?

Don’t worry, we’ll handle the heavy lifting by emailing you a tracking number 24-48 hours after your order ships.

Updated 11 months ago

How do I use a promo code?

Two ways. If you’re a new customer (hello), you can enter it during checkout on Step 3 when it’s time to enter shipping/billing and review your order. If you’re already a customer (thanks), you can a…

Updated 1 year ago

How long will it take to receive my order?

The delivery gods can be fickle, but we anticipate between 5-7 days for your order to arrive, potentially another 1-2 days if you're on the west coast. If it takes longer, give us a shout. We’ll trac…

Updated 1 year ago

How much does Myro cost?

If you sign up for a subscription—P.S. This is the best deal/most eco-friendly! $10 for your starter kit (1 deodorant pod and refillable case) + free shipping $40 for your 1st refill box (4 deodorant…

Updated 3 months ago

How much is shipping?

Glad you asked! When you subscribe, your starter kit (and each refill after) ships totally free. There’s a nonrefundable $5 shipping fee with our one-time purchase option.

Updated 1 year ago

What is your return policy?

We want you to love your deodorant. Even if it’s not ours! That’s why, if you’re anything other than happy, we will gladly refund or exchange you for your first purchase within 30 days. Please note:…

Updated 11 months ago

What payment methods do you accept?

All major players: Visa, Mastercard, Amex, and Discover. Plus, Apple Pay!

Updated 11 months ago

Where do you ship?

Right now we ship to all 50 states as well as Guam and Puerto Rico—and we’re always working to share our product with as many people as possible..

Updated 11 months ago

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