We're here to answer your question (however you want to ask them)

Is there any action required on my part to get the new case?

Nope, we got you covered! You’ll get the new case (in the same color as your old one) in your next refill shipment—along with 3 scent pods that work with it. In the meantime you can use up any old pods you have left until you’re ready to return your old case (we’ll include a prepaid shipping envelope in your upcoming refill to make it easy!). 

How did we do?

I think I have the new case. How do I know?

What's the difference between unscented and fragrance-free?